We ship all orders within 48 hours after payment is made unless we are out of a specific medicine and this can cause a delay. &nbs
If there are any problems with your order, we will contact you via email.
Please make sure your spam filtering software is set to accept our email
addresses at sales@meds.com.mx or meds.com.mx@gmail.com.
WORLDWIDE SHIPPING: Medicina Mexico ships over 4.3 million packages a day worldwide to
more than 200 countries.
PLEASE TAKE NOTICE: Medicina Mexico is in no way, form, or shape, responsible for
incorrect addresses on your online profile at Medicina Mexico. Our employees are unable to change your address. It is always YOUR
duty at all times to maintain current information in your online profile at Medicina Mexico. No credit will be issued for any
package that is not delivered due to a mistake in your online address. Only YOU can enter in this information through your online account.
Please log into your account and make sure your online address and telephone numbers are current and correct.
All of our packages are in plain envelopes to protect your privacy.
We are unable to tell your post office where to deliver your package onto your property such as the back of the house or any other
location.
Medicina Mexico shipping costs always includes our customs fees and handling fees.
If you have two order, or if another person is ordering their medicine from the same address at the exact same time, then you will
only be charged for one delivery. That delivery charge will be determined based upon the total weight. If the items are less
than 10 then it will be one charge for Mex Post. If the total items exceed 10 then you will be charged at Express Shipping. This
is only valid for packages going to either the United States or Canada and the package is still shipped Mex Post with the extra
weight fees paid.
For international orders the weight will determine the cost of shipping for all items over 15 ounces.
Postal rates change all the time and they never go down in price. Governments are always increasing their fees. Postal rates are
always priced based upon weight. The more weight the more expensive the cost is.
MEX POST: We offer Mex Post Shipping as an option. Typical delivery time to the United States is
normally 5-15 business days and 11-20 days Internationally which does not include customs clearance times.
For purchases of more than 12 medications, depending on the weight, you might have to pay extra weight charges.
EXPRESS SHIPPING: Medicina Mexico offers a special service called EXPRESS SHIPPING. This service
is only for shipments made to the United States or Canada. Our definition of Express Shipping is not the same definition of
Express Shipping offered by the United States Postal Service. Customers that purchase Express Shipping get their orders filled
first. Mex Post orders are filled after Express orders are shipped.
Medicina Mexico will check the USPS rates, weights and delivery time to determine if your package should ship US Express or Regular
Postage.
International Express Shipping: Medicina Mexico gives priorty to all International Express
Orders as they are shipped before any Mex Post orders. In most cases International Express is good for 1 pound of medicine.
There are exceptions for some countries based upon their postage rates.
Fast Delivery: Medicina Mexico also offers a fast delivery within 2 to 5 days through
Federal Express and DHL depending on which counry the package is being shipped to. If you want this service pay for EXPRESS
SHIPPING and leave a note saying you want Federal Express, DHL or UPS. We will contact you via email and let you know the exact
extra charge required. For more information, please send an email to: meds.com.mx@gmail.com for the
specific charge to your location.
Overnight Delivery: Medicina Mexico has a overnight delivery depending on where you reside.
This service is only offered at certain locations. The fees for this service start at $350.00 depending on the air carrier and
local delivery charges. For more information, please write
to: meds.com.mx@gmail.com for specific charges.
If you ordered Mex Post and after 30 days your order has not arrived, then please send a email to: meds.com.mx@gmail.com so we may assist you in locating your package.
Our Policies, Terms, Order Cancellations and Refunds
Medicina Mexico does not issue Refunds due to our Mexican Government (SAT) Hacienda Rules and Regulations on foreign payments
without a Factura and a valid RFC also known as Registro Federal de Contribuyentes. Because of this rule we are forced to
issue Credits on Account which can be used at any time.
Any order not shipped can be cancelled by the Customer and the Customer will receive a full credit for the amount paid.
Once an order has been shipped there is no way to cancel the order once it leaves Mexican Customs.
All license pharmacies are required to purchase medicines directly or through distributors that have been approved and license by
our government. None of the license Pharmaceutical labs ever take the time to inform the pharmacies when they stop production on a
specific medication. The way we learn that a medicine has been discontinued is when we purchase it and it does not arrive and we
complain.
If a customer's medicine has for any reason been discontinued, then that customer will receive a full credit for the amount
paid and the order will be closed. If another medicine is available then the customer will be notified by either phone or email
consequently, the customer will have the choice to either accept the alternative medicine or receive a full credit that can be used
at any time.
If the customer has double paid or for any other reason the customer is entitled to a refund, then Medicina Mexico will issue the
customer a credit on account for the full amount paid that can be used at any time.
On an average day we receive over 700 trucks full of medicine. Once the new medicine is unloaded and placed into inventory. Our AI
will automatically checked and ship orders pending first versus new orders.
Medicina Mexico is never responsible for the fact that a medicine is out of stock. What out of stock means is the medicine is
currently in production and we do not have it in our inventory. Some medicines are never in our inventory such as biologicals
other than insulin and rare medications where the sales do not justify keeping that medication in our inventory.
Our inventory changes by the second due to the large amount of orders that are filled each day. All orders are processed in the
order that they are paid for with Emergency, then EXPRESS mail taking priorty over Mex Post.
When our computers see that we are out of stock on a specific medicine then new orders are
automatically placed with the labs and our distributors.
Medicina Mexico's in-house Medical Doctors issue prescriptions on all medicines that we sell to any person not residing
in Mexico. These prescriptions are issued for other governmental agencies such as foreign customs for clearances.
The Mexican Government Department of Health will not allow Medicina Mexico to accept returns of
any medicines no matter what the reason is, due to the possibility the medicine may have been tampered with. This is
for everyone's protection.
Medicina Mexico is not responsible for lost shipments, or delays in shipments due to third party carriers, Mexican Government Audits, or
government custom's agencies which are outside of our control. Medicina Mexico is never responsible for wrong shipping addresses as customers are the only ones that can enter
shipping addresses.
Medicina Mexico is never responsible for delays resulting in "out of stock" medicines as that is out of our control including but not limited to medicine price increases due to
a pharmaceutical raising their prices. We never learn about price increases until medicine is delivered as it is reflected on our invoices.
Medicina Mexico is not responsible for problems related to temperature control of any medicine shipped as this is outside of our
control.
Medicina Mexico is never responsible for a medicine that is discontinued by a pharmaceutical as that is out of our control.
Our 3rd party carriers Mex-Post and the United States Post Office only keep records for up to 5 months. As a result, Medicina
Mexico will NOT issue Refunds or CREDITS on any packages reported not delivered which is older than 5 months as we have no way to
verify if delivery was made.
Medicina Mexico reserves the right to exchange one generic for another generic since the generics contain the same substance in the
brands.
We do provide Cold Packs for special medications including but not limited to insulin.
All orders are shipped within 48 hours unless a medicine is on back order. Tracking Numbers are only given out once an order is
late more than 30 days and the only exceptions are emergency medications shipped overnight. If we took the time to give out
tracking numbers, we would never ship anything on time.
Never under any condition's self-medicate without the permission of your MD
Only licensed Medical Doctors in Mexico can give medical advice. Our pharmacy employees are not Medical Doctors and we are
prohibited by law to answer any questions about a specific medication, such as when to take a medication or the correct dosage.
Medicina Mexico is NEVER responsible under any conditions for any medicine that you purchase or take. Never take a medication
without first getting permission from your own MD.
Information about your Order
Please log into your online account for current and past order information. |
